Frequently Asked Questions
Frequently Asked Questions
We’re here to make shopping simple. If you don’t see your question here, reach out anytime at support@ddjskidsapparel.com.
Orders & Shipping
When will my order ship?
Orders are processed in 1–3 business days. You’ll receive a tracking number as soon as it ships.
How long does shipping take?
Standard shipping typically takes 3–7 business days, depending on your location.
Do you offer free shipping?
Yes! Free shipping is available on U.S. orders over $50.
Can I change or cancel my order?
Please email us ASAP at orders@ddjskidsapparel.com. If your order hasn’t shipped yet, we’ll do our best to help.
Returns & Exchanges
What’s your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and have original tags.
How do I start a return?
Email us with your order number at orders@ddjskidsapparel.com, and we’ll send return instructions.
Can I exchange for a different size?
Yes! Email us and we’ll help you get the right fit.
Sizing & Products
How do I know what size to order?
Each product has a sizing chart on the page. If you’re unsure, email us and we’ll guide you!
Do your clothes shrink?
Our items are made with soft, durable fabrics. To keep them looking fresh, we recommend washing cold & drying on low.
What ages do you carry sizes for?
Our sizing ranges from toddlers to big kids (2T–14Y). Check each item for specific size availability.
Payments & Discounts
What payment methods do you accept?
We accept all major credit/debit cards, Shop Pay, Apple Pay, and Google Pay.
Can I use more than one discount code?
Only one discount code can be used per order unless otherwise stated.
Contact & Support
How do I reach customer service?
Email us anytime at support@ddjskidsapparel.com. We usually respond within 1 business day.
Can I follow you on social media?
Yes! Follow us on Instagram: @ddjskids for updates, drops, and style inspo.
Still have a question?
We’re happy to help — just email support@ddjskidsapparel.com or DM us on Instagram.